IT Computer Support Services

Loss of access to your systems can cost your business in lost productivity. We have been keeping businesses running since 1994 – saving you hassles and expensive outages and expenses.

Adhoc IT Support / Discounted Support Plans

We know not everyone wants to be locked into a Computer Support plan so we provide adhoc / casual IT support if required for clients whose systems are not critical.

Benefits of having a Pre-paid IT Support Plan

For clients who need priority IT support or more proactive support to keep computer systems running, or just need someone to be available when you really need it, then we have developed very flexible pre-paid IT support plans.

  • Faster response time. You will take priority over clients with no support plan so we are able to fix your problems faster, when you need us – saving you time and money.
  • Peace of mind. You can rest easy knowing that any problems will be dealt as a priority so you will be able to rely on us to fix any such issues.
  • Regular, scheduled preventative maintenance. We will schedule in regular computer maintenance to keep your computers running smoothly and minimise downtime and problems.
  • Predictable costs. Because you purchase a pack of hours, there are no surprises or extra costs each month, just a predictable monthly bill and prompt, expert support and advice.
  • Save money. Prepaid support plans are calculated as a reduced rate compared to casual support.
  • Access to support. You have access to log support 24 hours a day at support.infoage.co.nz so we have all the details required. You can also call our office for fast, professional support.
  • Everything is covered. You can use your hours for anything! All work done is deducted from your prepaid support plan hours. So you can get help with problems, installations or expert advice and guidance.
  • Lower rates. You get a lower hourly rate when buying bulk hours – saving you even more money. See Pre-paid Support Plans below.

If you have a network you will understand the importance of having reliable ongoing network support.

We specialise in Microsoft Windows Server which has enhanced security and better performance and offers the best server infrastructure for increasing IT efficiency and productivity.

We have the capability to manage your IT services such as IT Help Desk Function, Windows Server Administration, Network Administration, Database Administration, VoIP Administration, Security Administration, PC maintenance, Anti-Virus solution, DR support etc.

You may even try out our services temporarily and have us perform a computer clean up, upgrade etc. Then once you experience the cost effectiveness, convenience, and quality of our IT support services, you may consider using our services regularly.

We can help you with:

  • Procurement of computer hardware and software
  • Server installation
  • Networking
  • Upgrading existing servers and networks hubs / switches / expansion
  • IT Environmental reviews
  • Windows Server 2008 / Server 2008 R2 / Server 2012 / Server 2012 R2
  • Microsoft Office 2007 / 2010 / 2013
  • Data Backup and Recovery
  • VoIP Telephony Systems and Calls
  • Email and Database
  • Servers Firewalls
  • Security and Security Audits
  • Anti-virus / Anti-spam
  • Cloud Services
  • Phone and Remote Computer Support
  • Google Apps for Business / Microsoft 365 / Cloud Services
  • Wireless Networking (WiFi)
  • IIS / SSL

You probably already understand the importance of having reliable ongoing desktop computer support – help that is available when you need it.

We provide a full range of support for your computer systems.

  • Enjoy prompt, reliable and friendly service
  • Reduce frustrating problems and downtime

We provide computer desktop support on a casual basis or on a support plan.

We can help with:

  • Computer Repairs
  • Computer Troubleshooting
  • Data Backup and Recovery
  • Installation
  • Computer Upgrades
  • Technical Advice
  • Windows 7 /8 / 8.1
  • Microsoft Office 2007 / 2010 / 2013
  • Cloud Services
  • Computer Maintenance
  • Firewalls
  • Security and Security Audits
  • Email and Office applications issues
  • Anti-virus / Anti-spam
  • Phone and Remote Support
  • Google Apps for Business
  • Networks and Wireless

Prepaid Support Plan Annual Fee Effective Hourly Rate Monthly Fee
30 Hours $4,200 $140.00 $350.00
40 hours $5,280 $132.00 $440.00
60 Hours $7,740 $129.00 $645.00
100 Hours $12,500 $125.00 $1,041.66
  • You are committing to a 12 month contract term which will be invoiced monthly and payable one month in advance (on the 20th of month prior).
  • If you use all hours within 12 months you can purchase a new support pack. In the unlikely event hours are not used they expire after 12 months.
  • Prepaid hours are discounted.
  • Prices exclude GST.

For enquiries, please fill in the form on the right side and we will get back to you as soon as possible. 

We service: Wellington, Newtown, Island Bay, Miramar, Karori, Kilbirnie, Eastbourne, Kelburn, Wilton, Lyall Bay, Te Aro, Seatoun, Oriental Bay, Kaiwharawhara, Aro Valley, Petone, Hutt Valley, Wainuiomata, Naenae, Silverstream, Trentham, Stokes Valley, Upper Hutt, Paraparaumu, Kapiti, Johnsonville, Newlands

IT Support Enquiry